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Troubleshooting
Shooting
Problem
Problem
Possible cause
Possible cause
Solution
Solution
Page
Page
Taking
pictures
No picture is
taken when the
shutter button is
pressed.
Memory is full. Insert a new memory card or delete pictures. 8, 40
Memory is not formatted. Format the memory card or internal memory. 81
There is dirt on the memory card contacts. Clean the contacts with a soft, dry cloth. —
The memory card is damaged. Insert a new memory card. 8
The battery is exhausted. Insert a fresh or fully-charged spare battery. 6
The camera has turned off automatically. Turn the camera on. 11
The monitor
goes dark after
shooting.
The flash has fired.
The monitor may darken while the flash
charges. Wait for the flash to charge.
31
Focus
The camera does
not focus.
The subject is close to the camera. Select macro mode.
30
The subject is far away from the camera. Cancel macro mode.
The subject is not suited to autofocus. Use focus lock. 26
Intelligent
Face
Detection
Face detection
not available.
Intelligent Face Detection is not available
in the current shooting mode.
Choose a different shooting mode. 20
No face is
detected.
The subject’s face is obscured by
sunglasses, a hat, long hair, or other objects.
Remove the obstructions.
24
The subject’s face occupies only a small
area of the frame.
Change the composition so that the subject’s
face occupies a larger area of the frame.
The subject’s head is at an angle or the
subject is not facing the camera.
Ask the subject to face the camera and hold
their head straight.
The camera is tilted. Hold the camera straight. 15
The subject’s face is poorly lit. Shoot in bright light. —
Wrong subject
selected.
The selected subject is closer to the center
of the frame than the main subject.
Recompose the picture or turn face detection
off and frame the picture using focus lock.
24, 26
Close-ups
Macro mode is
not available.
Macro mode is not available in the current
shooting mode.
Choose a different shooting mode. 20