Filter
Top Products
3. Press on the hole of the duplexer path cover to lift it up. Remove the jammed paper.
4. Close the paper path cover.
5. Close the cartridge access door.
6. Try printing again.
If the above solutions do not resolve the problem,
click here for more online troubleshooting.
Clear carriage jam
Remove any objects, such as paper, that are blocking the print carriage.
NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing
jammed paper from inside the printer.
Clear carriage jam 39
Solve a problem