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Solving Common Technical Issues
No Video
❐
❐
❐
Check that the power supply voltage is within the operating specifications for your camera
model. See Specifications for details.
Check the video signal connections are correct.
Check for a loose connection.
Fuzzy Video
❐
❐
Check that the video ground connections.
Check for ground loops.
Image has a
white cast
❐ Select the Wide Dynamic Preset that gives you the best picture for your scene. If you still
have the problem, go to the CUSTOM menu and reduce the dynamic range slider to a
lower value. Using the VIEWING menu, set the resolution to High and Sharpness to
Normal or to Sharp.
Which
preset is
right?
❐ The WDR presets consist of 3 main types—center-weighted scene, full scene, and full
scene with spot glare. Depending on the scene, you can narrow down your choice to the
presets within each of these groups. Most applications can use the full scene presets—
INDOOR or OUTDOOR—as these are optimized for general lighting conditions.
If the area of interest is primarily in the center of the scene, use the ATM, LOADING DOCK,
or LOBBY presets.
For scenes in which there are hot spots of illumination and angle of view, the GAMING
and LICENSE PLATE presets will offer the best picture quality for seeing the objects of
interest.
Changing
AGC value
affects WDR
preset
❐ The WDR presets set the dynamic range, the exposure, sharpness, and the AGC level.
Changing any of these changes the WDR preset to Custom. The preset that you selected
was still loaded, except that the AGC had changed, thus customizing your setup. Custom
allows you to modify the dynamic range and exposure of the preset.
Call Honeywell Technical Support for additional assistance (see Warranty and Service).