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hp photosmart 7200 series
chapter 3
16
The software did not install
correctly on my computer.
OR
I need to reinstall the printer
software.
There may be a conflict with
your virus protection program.
OR
There may be a conflict with
another software program.
1 Uninstall the printer software. To do
this, insert the HP Photosmart CD into
your computer, click Uninstall, then
follow the instructions on your computer
screen.
2 When the uninstall is complete, restart
your computer.
3 Pause or disable any active virus
protection programs.
4 Reinstall the printer software.
Windows 98 only
When I connect a USB cable
between the printer and my
computer, the Add New
Hardware Wizard appears
once, but the printer driver
does not install completely. The
Add New Hardware Wizard
does not appear again.
Installation was cancelled, was
not completed, or there was an
error.
1 Turn off the printer and disconnect the
USB cable from the printer.
2 Unplug the power cord from the printer.
3 Wait about 10 seconds.
4 Plug the power cord into the printer and
turn on the printer.
5 Uninstall the printer software. To do
this, insert the HP Photosmart CD into
your computer, then follow the
instructions on your computer screen.
6 When the uninstall is complete, restart
your computer.
7 Reinstall the printer software.
Windows 98 only
When I connect a USB cable
between the printer and my
computer, the Add New
Hardware Wizard does not
appear.
Your USB cable may not be
working or may not be
connected properly.
1 Turn off the printer and disconnect the
USB cable from the printer.
2 Unplug the power cord from the printer.
3 Wait about 10 seconds.
4 Plug the power cord into the printer and
turn on the printer.
5 Reconnect the USB cable to the printer.
If you are still having problems, try using
another USB cable.
OR
1 Click Start, Settings, Control Panel.
2 Double-click the System icon.
3Click the Device Manager tab.
4 Click the (+) icon next to the Universal
Serial Bus controllers option. If you see
a USB host controller and a USB root
hub listed, USB is probably enabled. If
you do not see these devices listed,
refer to your computer’s documentation
or contact the computer manufacturer
for more information about enabling
and setting up USB.
Problem Possible cause Solution