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reference guide
support and specifications
19
place a call
Call HP support while you are near the computer and printer. Be prepared to
provide the following information:
• Printer model number (located on the front of the printer).
• Printer serial number (located on the bottom of the printer).
• Computer operating system.
• Version of printer driver.
– Windows PC: To see the printer driver version, right-click the memory
card icon in the Windows taskbar and select About.
– Macintosh: To see the printer driver version, use the Print dialog box.
• Messages displayed on the computer monitor.
• Answers to the following questions:
– Has the situation you are calling about happened before? Can you
recreate the situation?
– Did you install any new hardware or software on your computer
around the time that the situation occurred?
specifications
This section lists minimum system requirements needed to install your HP
Photosmart printer on a computer, and provides selected printer specifications.
For a complete list of printer specifications, see the HP Photosmart Printer Help.
For information about viewing the Printer Help, see find more information on
page 1.
system requirements
Component Windows PC minimum Macintosh minimum
Operating system Windows 98, 2000 Professional, ME, XP
Home, and XP Professional
Mac
®
OS 9 v9.1 or later, OS X v10.1
through v10.2
Processor Pentium
®
II (or equivalent) or higher G3 or greater
RAM 64 MB (128 MB recommended) Mac OS 9.1 and OS 9.2: 64 MB (128
MB recommended)
Mac OS X v10.1 and OS X v10.2: 128
MB
Free disk space 500 MB 500 MB
Video display 800 x 600, 16-bit or higher 800 x 600, 16-bit or higher
CD-ROM drive 4x 4x
Connectivity USB 2.0 Full speed (Windows 98, 2000
Professional, ME, XP Home, and XP
Professional)
USB: Front and back ports (Mac OS 9
v9.1 or later, OS X v10.1 through
v10.2)