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Troubleshooting
Problem Solution
The frame will not
turn on.
The power adapter is not securely connected to
the picture frame or to the wall power outlet.
Check power adapter connections, then press
the power button.
The frame displays
some pictures
slower than others.
Higher resolution pictures load more slowly. Try
using lower resolution pictures or
down-sampling (compressing or resizing) them.
See your camera’s user guide for instructions on
down-sampling your pictures, or see “Setting
viewing options” on page 31 for instructions on
automatically resizing and compressing your
pictures while copying them from an inserted
memory card or USB device to the frame's
internal memory.
A memory device is
inserted in the
frame, but you can’t
view your pictures.
• Make sure that the memory device is one
of the supported formats and that the files
on the device are JPEG image files.
• Turn the digital picture frame off and
make sure that the memory device is
inserted all the way into the slot or port
and is inserted correctly, then turn it back
on. After a few seconds, you should see
your first picture.
• Try formatting the device.
Caution: formatting the device will erase all files
on the device. Back up the files on the device to
your computer before attempting to format the
device.
•Some digital cameras save images in
formats other than JPEG. Refer to your
camera’s manual for details.