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6-2
Troubleshooting
Resolving Operator Panel Error Messages
Refer to the following table to resolve errors reported on the operator panel.
If the problem persists, contact your KODAK representative for service.
Menu Advance
Paper
Enter
Paper
Rewind/Clear
Error
Ready
Power
Photo Printer 6800
Kodak
Error Message Description or Cause Possible Solution
Paper Empty The paper is empty or is not loaded. Load the paper. See “Loading the Paper”
on page 1-8.
Ribbon Empty The ribbon is empty or is not loaded. Load the ribbon. See “Loading the Ribbon”
on page 1-5.
Incorrect Paper/
Incorrect Ribbon
The loaded paper and ribbon are not the
same width.
Make sure the paper and ribbon are the
same width. Load the correct paper or
ribbon. See page 1-8 or page 1-5.
Paper Jam XX The paper is stuck in the printer or paper
path.
See “Clearing a Paper Jam” on page 6-3.
Cover Open The upper cover is open or not latched. Close the cover by pressing on the center of
the cover until it clicks.
Paper Guide Error The paper and paper guide sizes are
different.
Load the correct paper. See “Loading the
Paper” on page 1-8.
Data Error There is a communication problem
between the printer and host computer.
Check the host computer.
Mecha Error XX The printer has a mechanical problem. Contact your KODAK representative for
service. Have available:
• the error code number (XX)
• the printer model number and serial
number (listed on the printer data
plate)
Control Error XX The printer has a system control problem.
TempSensErr XX The printer has a problem with the
temperature sensor.