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Getting help
www.kodak.com/go/support
41
Computer/connectivity problems
Picture quality problems
You cannot take a
picture
■ Turn the camera off, then on again.
■ Depress the Shutter button all the way (see page 5).
■ Insert new or charged batteries (see page 2).
■ Memory is full. Transfer pictures to the computer (see page 36),
delete pictures (see page 21), or insert another card.
Memory card not
recognized or camera
freezes with card
■ Card may be corrupted. Format the card in the camera (see
page 35).
■ Use another memory card. Only SD or SDHC Cards are supported.
Cannot find the
desired picture/video
■ To view pictures on a card or in internal memory, see page 20.
Status Solution
Computer does not
communicate with
the camera
■ Make sure the batteries are charged and installed correctly (see
page 2).
■ Turn on the camera.
■ Make sure the KODAK Camera USB Cable, Micro B / 5-Pin is
connected to the camera and the computer (see page 36).
■ See KODAK Software Help at www.kodak.com/go/camerasw.
Status Solution
Picture is not clear ■ To automatically set exposure and focus, press the Shutter button
halfway. When the framing marks turn green, press the Shutter
button completely down to take the picture.
■ Clean the lens (see page 46).
■ Make sure the camera is not in Macro mode (see page 32) if you are
more than 27.6 in. (70 cm) from your subject.
■ Place the camera on a flat, steady surface or use a tripod (especially
in high-zoom settings or in low light).
Status Solution