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Troubleshooting
Computer/connectivity problems
Picture quality problems
Status Solution
Computer does not
communicate with
the camera
■ Insert a charged battery (page 1).
■ Turn on the camera.
■ Make sure the proper USB cable is connected on camera and
computer port (page 12). (If using an EasyShare dock, check all
cable connections. Make sure the camera is seated on the dock.)
■ Make sure the EasyShare software is installed (page 11).
Pictures do not
transfer to computer
■ Click the Help button in the EasyShare software.
Slide Show does not
run on an external
video device
■ Adjust the camera Video Out setting (NTSC or PAL, page 27).
■ Make sure the external device settings are correct (see the device’s
user’s guide).
Status Solution
Picture is not clear ■ To automatically set exposure and focus, press the Shutter button
halfway. When the Ready light turns green, press the Shutter button
completely down to take the picture.
■ Clean the lens (page 52).
■ Make sure camera is not in Close-up mode if you are more than 21
in. (0.7 m) from your subject.
■ Place the camera on a flat, steady surface or use a tripod, especially
in high-zoom settings or in low light.