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Troubleshooting
Camera/computer communications
LCD screen messages
If... Try one or more of the following
The computer does
not communicate
with the camera.
■ Turn on the camera (see page 3).
■ Make sure the battery is fully charged (see page 2).
■ Connect the USB cable to camera and computer port (see page 37).
■ Install the software (see page 36).
■ Disconnect the USB cable. Close all software applications. Re-install
the software (see page 36).
■ Disconnect camera from the computer. Close all software applications,
reconnect camera.
Cannot transfer
pictures.
(The Add New
Hardware Wizard
cannot locate
drivers.)
■ Disconnect the USB cable. (If using camera dock or printer dock,
disconnect cable and remove camera from dock). Close all open
applications. Re-install the software (see page 36).
■ Disconnect the USB cable. Close all software applications. Re-install
the software (see page 36).
■ Reboot the computer.
■ Try another computer.
Slide show stops or
does not run on an
external video
device.
■ Adjust the camera Video Out setting NTSC or PAL (see page 33).
■ Make sure the external device settings are correct. (See the device’s
user’s guide.)
If... Try one or more of the following
No pictures or
videos to display
■ Change image storage location setting (see page 32).