Filter
Top Products
Troubleshooting and support
www.kodak.com/go/support
25
Checking your network connection
To check the status of your network connection at
any time, press the Health Check button on the
back of your frame.
Picture frame problems
Health
Check button
If... Try one or more of the following
The frame does not
turn on.
■ Make sure the power cable that was included with your frame is
connected securely (see page 1).
■ Unplug the power cable for 5 seconds, then reconnect the cable. If
the frame does not turn on automatically, press the power button.
I cannot exit the
sample picture slide
show.
■ Add pictures to your frame (see page 10).
■ Insert a memory card or USB device (see page 12).
■ Press the Health Check button on the back of your frame (see
page 25).
The frame turns on or
off by itself.
■ The energy saver schedule is enabled. To change on/off times or to
disable this feature, go to www.kodakpulse.com, sign in to your
account, then click the Frame Settings tab.
The frame freezes or
doesn’t work properly.
■ Unplug the power cable for 5 seconds, then reconnect the cable.
Press and hold the power button (for about 2 seconds), then
release.
My frame activation
code is no longer
displayed.
■ To show the activation code again, press the Health Check button
on the back of the frame, then touch Fix it.