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Getting help
www.kodak.com/go/support
16
NOTE: If problems persist, go to www.kodak.com/go/Zi8support and click Step-by-Step Solutions & Repair.
Problem Solution
Camera will not turn on. ■ Ensure that the battery is correctly inserted and charged.
Videos are choppy or
jumpy when played on a
computer.
■ Use ARCSOFT MEDIAIMPRESSION Software for video
playback.
■ Ensure that the computer system requirements are met. Go to
www.arcsoft.com/support.
Videos are blurry. ■ Check the Landscape/Macro focus button (see page 12).
■ Ensure that the lens is clean.
■ Ensure that the subject is at least 1 m (3.3 ft) from the lens.
■ Turn on Image Stabilization (see page 11).
■ When using a tripod, turn off Image Stabilization.
Videos do not play on a TV. ■ Ensure that an HDMI or AV Cable is properly connected
directly to the TV input (see page 10).
■ Ensure that the TV menu settings are correct for an HDMI or
AV connection.
■ Ensure that the Video Out is set correctly (see page 11).
Videos are in low
resolution and/or are not
saved.
■ If no card is inserted and the camera is powered by the AC
adapter, then videos are taken in low resolution and are not
saved. (The camera is in Demo mode.) Insert a card or unplug
the AC adapter.
Camera will not work with
optional remote control.
■ Ensure that the battery is correctly inserted in the remote
control and camera.
■ Ensure that the battery is correctly inserted in the camera.
■ Ensure that the camera infrared receiver (above the lens) and
the remote control have an unobstructed path.
Solve problems with
ARCSOFT Software.
■ Go to www.arcsoft.com/support. (For other applications, go
to their support sites.)