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Service Information
MarCum Technologies is dedicated to providing you with the
best customer service possible. We have designed a Web site
dedicated to providing you, our customer, with answers to your
questions, access to product accessories, repair information,
online owners manuals, etc. These services can be obtained
by going on line at www.marcumcustomerservice.com. We highly
recommend that you take advantage of this service and utilize
it as your first line of contact. For those of you that don’t have
access to a computer, you can call our customer service
department at 763-493-3748, Monday through Friday from
9:00am to 5:00pm CST.
When returning product for repair, please obtain a return
authorization (RA) number by going online at
www.marcumcustomerservice.com or by calling 763-493-3748.
This number must be displayed on the outside of the box and
will be used as a reference number when checking on the
repair status. Always include a note with your return stating the
problem, RA# and return shipping address (No P.O. boxes, must
be UPS shippable address).
Please ship in original factory carton, please carefully package
adding adequate internal protection as required. We make every
attempt to complete our repairs within 48 hours of receipt. It is
our goal to have you back on the water fishing as quickly as
possible. Thank you in advance for your patience.
Ship product returns to:
MarCum Technologies Service Center
6713 Thesing Road
Brainerd, MN 56401