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Film Feed Errors (SA-21)
Film Feed Errors (SA-21)
If fi lm jams in the SA-21, the scanner status LED will fl icker on and off about fi ve times a
second. Normally, the fi lm will be ejected automatically. If the scanner fails to eject the fi lm,
follow the instructions below.
1
Release the adapter lock mechanism
If the computer displays an error message, click OK to release the adapter lock mecha-
nism.
2
Remove the SA-21
Exercise caution to avoid damaging any
fi lm that may be protruding from the
rear of the adapter.
3
Place the SA-21 on a level, stable surface
To prevent damage to the adapter, work with the SA-21 on a level, stable surface.
4
Open the front panel
Press the release button and open the
front panel.
The SA-21 Lock Mechanism
Attempting to remove the SA-21 without releasing the lock mechanism could interfere with the connec-
tion between the adapter and the scanner. If an attempt has been made to remove the SA-21 without
releasing the lock mechanism, push the adapter back into the scanner to re-establish the connection.
Attempting to remove the adapter by force could damage the adapter or scanner.
Remove Dust from Film
Dust is a common cause of fi lm feed errors. To prevent jams, use a blower to remove dust and lint from
fi lm before scanning.
Continuing Errors
If an error is displayed after the fi lm is ejected, it may be necessary to clean the SA-21 as described under
“Caring for the SA-21” (
54).
Optional Adapters
For information on removing jammed fi lm from optional adapters, see the documentation provided with
the adapter.
Release button
Front
panel