Panasonic BB-HNP11A Security Camera User Manual


 
Operating Instructions
93
2.15 Troubleshooting
Problem Cause and Remedy
The camera image
is not displayed.
The camera is not powered up.
Turn the camera on.
The camera IP address is incorrect.
Set the proper IP address at the basic settings on the
camera registration information page.
The authentication is required for the camera.
Set the proper user name and password at the basic
settings on the camera registration page.
Network to which your PC is connected is not working.
Confirm that the network is working.
The network is congested.
Pages may not be displayed immediately. Wait for a while.
The proxy setting is incorrect.
If the camera cannot be accessed without a proxy server,
the proxy setting should be set on this software. Check
[Use Proxy Server] and set the proxy settings at
[Tools] [Preferences] [Network Connection] on the
menu bar.
More than 4 installations have been connected to the
camera.
The number of connections from software to the camera
is limited. Up to 3 connections can be established with the
camera.
"Register a license
key." is displayed on
the monitoring
page.
The license registration is not performed.
Perform the license registration entering registration
code and license key at [Help] [License Registration]
on the menu bar.