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Operating Instructions
93
2.15 Troubleshooting
Problem Cause and Remedy
The camera image
is not displayed.
• The camera is not powered up.
Turn the camera on.
• The camera IP address is incorrect.
Set the proper IP address at the basic settings on the
camera registration information page.
• The authentication is required for the camera.
Set the proper user name and password at the basic
settings on the camera registration page.
• Network to which your PC is connected is not working.
Confirm that the network is working.
• The network is congested.
Pages may not be displayed immediately. Wait for a while.
• The proxy setting is incorrect.
If the camera cannot be accessed without a proxy server,
the proxy setting should be set on this software. Check
[Use Proxy Server] and set the proxy settings at
[Tools] [Preferences] [Network Connection] on the
menu bar.
• More than 4 installations have been connected to the
camera.
The number of connections from software to the camera
is limited. Up to 3 connections can be established with the
camera.
"Register a license
key." is displayed on
the monitoring
page.
• The license registration is not performed.
Perform the license registration entering registration
code and license key at [Help] [License Registration]
on the menu bar.