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6.4 Troubleshooting
Please see below for various situations and recommended actions.
Situations Recommended actions
Warning message:
"Low battery"
Recharge Photo Frame or turn off Photo Frame before it can
be recharged again. If the Photo Frame's internal battery level
drops completely to zero, the "Current time" setting may be
lost.
Warning message: "No free
space to store more photos"
It means your Photo Frame is fully loaded with photos.
If such message shows up when your Photo Frame holds less
than 40 photos, please use USB cable to connect Photo
Frame to PC and use PC to check if there are abnormal files
taking up the local memory of Photo Frame. Normal files
inside Photo Frame are usually less than 250KB in size.
Warning message: "No photo
on internal memory"
It means there is no photo in your Photo Frame. If such
message shows up after you load photos onto Photo Frame
from PC, please make sure to the instructions in "Copying
photos" section are followed properly.
Warning message: "No photo
on external memory"
It means there is no photo in your memory card. If such
message shows up after you load photos onto memory
cards from PC, please make sure to the instructions in
"Viewing PC photos from a memory card" section are
followed properly.
Screen freezes and does not
respond to control anymore
Use a pin to trigger the RESET button through the hole at
the lower-left corner on Photo Frame's back (next to Serial
Number and Model Name sticker).
Part of photo is cropped on
Photo Frame
Adjust your photo to 3:2 aspect ratio. Many digital
cameras take photos in 4:3 aspect ratio but Photo Frame
displays photos on 3:2 aspect ratio screen.
Consequently, some upper and bottom parts of a typical 4:3
photo will not be displayed on Photo Frame's screen.
Keeping your Photo Frame up to date
At times Philips will provide Software to keep your Photo Frame up to date. Please register
yourself to www.philips.com/register or visit www.p4c.philips.com for latest support news.