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6.5 Service and Warranty
Your Philips Warranty
Thank you for purchasing this Philips product. All Philips products are designed and
manufactured to high standards and deliver high-quality performance, ease of use and ease of
installation. Should you encounter any difficulties while installing or using this product, please
check our website www.philips.com/support before you contact the Philips helpdesk.
What is covered?
This warranty applies within Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark,
France, Finland, Germany, Greece, Hungary, Ireland, Italy, Liechtenstein, Luxembourg, Monaco,
the Netherlands, Norway, Portugal, Poland, Russia, Slovakia, Slovenia, Sweden, Switzerland,
Spain, Turkey and the United Kingdom and only for products originally designed, manufactured,
approved and/or authorized for usage within these countries. This international Philips
guarantee complements the existing national guarantee obligations in the country of purchase
and does not affect your statutory rights as a customer.
Warranty coverage begins as from the day you buy your product.
12 months:
Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, France, Finland, Greece, Hungary,
Ireland, Italy, Liechtenstein, Luxembourg, Monaco, the Netherlands, Norway, Portugal, Poland,
Russia, Slovakia, Slovenia, Sweden, Switzerland, Spain, United Kingdom
24 months:
Germany, Turkey
If the Philips Helpdesk concludes with you that the product is defective, contact the Philips
dealer where you bought the product. In the event you require service whilst in another
country, or your dealer no longer exists or no longer sells Philips products, contact our
helpdesk for support to solve the problem.
What is exclude?
The Philips warranty applies provided the product is handled properly for its intended use, in
accordance with its operating instructions and upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer's name and model and production number of the
product.
The Philips warranty may not apply if:
- the documents have been altered in any way or made illegible;
- the model or production number on the product has been altered, deleted, removed or
made illegible;
- repairs or product modifications and alterations have been executed by unauthorized
service organizations or persons;
- damage is caused by accidents including but not limited to lightning, water or fire,
physical damage (e.g. broken display, visible scratches) caused by heavy impact or else;
- Defects caused by abuse or misuse of the product;
- This warranty does not cover accessories belonging to the product.