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Limited Warranty
What your warranty covers:
• Any defect in materials or workmanship.
For how long after your purchase:
• 90 days for labor charges.
• One year for parts.
The warranty period for rental units begins
with the first rental or 45 days from date of
shipment to the rental firm, whichever
comes first.
What we will do:
During the initial 90 days
• Exchange your camcorder with a new or
refurbished unit, or repair your camcorder.
The option will be ours. There will be no
cost to you.
After the 90 days and within one year
• Exchange your camcorder with a new or
refurbished unit, or repair your camcorder.
The option will be ours. Parts will be
provided at no charge, but you will be
responsible for the cost of labor required
for the repair.
How you get service:
• Call 1-800-283-6503 and have your unit’s
date of purchase and model/serial number
ready. The model/serial number
information is on the bottom of your
camcorder.
• A representative will troubleshoot your
problem over the phone. If the
representative determines that you should
receive a replacement unit, you will be
provided with a Return Authorization (RA)
number and the location of a nearby
exchange point if one exists. No returns
will be accepted without the RA number.
To receive a replacement Camcorder
before you return yours:
If you are located near an exchange point:
1. We will send a replacement unit to the
exchange point next business day delivery
in the continental U.S.A.
2. The exchange location will notify you of its
arrival.
3. Take your unit, excluding all accessories,
and your evidence of purchase date, such as
a bill of sale, to the exchange location and
you will be provided the new or refurbished
unit.
4. If the repairs were covered by your
warranty, you will not be billed.
If you are not located near an exchange
point:
1. Provide your Discover, MasterCard, or Visa
account number and expiration date to our
phone representative. This is for security
purposes. If we receive your unit,
excluding all accessories, within 14 days
from the date you were provided the RA
number, only items not covered by
warranty will be charged to your account.
IF YOUR UNIT IS NOT RECEIVED
WITHIN 14 DAYS, THE SUGGESTED
RETAIL VALUE OF THE CAMCOR-
DER WILL BE CHARGED TO YOUR
CREDIT CARD. This amount will be
credited if the unit is subsequently
received.
2. We will send you a replacement unit next
business day delivery in the continental
U.S.A.
3. You will receive an invoice packed with the
replacement product, but will not be
charged for the unit portion of the invoice
amount if we receive your unit within 14
days from the date you were provided the
RA number. Any labor and parts charges
not covered by our warranty will be
included and charged against your account.
4. Ship the unit back to us, excluding all
accessories, using the replacement unit’s
carton. Shipping instructions will be
included in the carton along with your RA
number which will allow you to easily ship
the unit back to us. Make sure you insure
your shipment in case of damage or loss.
Include with the shipment: