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Software Limited Warranty
Photometrics warrants all of our manufactured software discs to be free from substantial defects in materials
and / or workmanship under normal use for a period of one (1) year from shipment. Photometrics does not
warrant that the function of the software will meet your requirements or that operation will be uninterrupted
or error free. You assume responsibility for selecting the software to achieve your intended results and for the
use and results obtained from the software. In addition, during the one (1) year limited warranty, the original
purchaser is entitled to receive free version upgrades. Version upgrades supplied free of charge will be in the
form of a download from the Internet. Those customers who do not have access to the Internet may obtain the
version upgrades on a CD-ROM from our factory for an incidental shipping and handling charge. See Item 12
in the following section of this warranty ("Your Responsibility") for more information.
Owner's Manual and Troubleshooting
You should read the owner’s manual thoroughly before operating this product. In the unlikely event that you
should encounter difficulty operating this product, the owner’s manual should be consulted before contacting
the Photometrics technical support staff or authorized service representative for assistance. If you have
consulted the owner's manual and the problem still persists, please contact the Photometrics technical support
staff or our authorized service representative. See Item 12 in the following section of this warranty ("Your
Responsibility") for more information.
Your Responsibility
The above Limited Warranties are subject to the following terms and conditions:
1. You must retain your bill of sale (invoice) and present it upon request for service and repairs or
provide other proof of purchase satisfactory to Photometrics.
2. You must notify the Photometrics factory service center within (30) days after you have taken
delivery of a product or part that you believe to be defective. With the exception of customers who
claim a “technical issue” with the operation of the product or part, all invoices must be paid in full in
accordance with the terms of sale. Failure to pay invoices when due may result in the interruption
and/or cancellation of your one (1) year limited warranty and/or any other warranty, expressed or
implied.
3. All warranty service must be made by the Photometrics factory or, at our option, an authorized
service center.
4. Before products or parts can be returned for service you must contact the Photometrics factory and
receive a return authorization number (RMA). Products or parts returned for service without a return
authorization evidenced by an RMA will be sent back freight collect.
5. These warranties are effective only if purchased from the Photometrics factory or one of our
authorized manufacturer's representatives or distributors.
6. Unless specified in the original purchase agreement, Photometrics is not responsible for installation,
setup, or disassembly at the customer’s location.
7. Warranties extend only to defects in materials or workmanship as limited above and do not extend to
any product or part which has:
• been lost or discarded by you;
• been damaged as a result of misuse, improper installation, faulty or inadequate maintenance or
failure to follow instructions furnished by us;
• had serial numbers removed, altered, defaced, or rendered illegible;
• been subjected to improper or unauthorized repair; or
• been damaged due to fire, flood, radiation, or other “acts of God” or other contingencies beyond
the control of Photometrics.