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Appendixes
107
Before contacting a service center
Situation Suggested remedies
The photo is blurry
• Make sure that the focus option you set
is suitable for close-up shots. (p. 51)
• Make sure that the lens is clean. If not,
clean the lens. (p. 98)
• Make sure that the subject is within
range of the flash. (p. 109)
The colors in the photo
do not match the actual
scene
An incorrect white balance can create
unrealistic color. Select the proper white
balance option to suit the light source.
(p. 60)
The photo is too bright
Your photo is overexposed.
• Turn off the flash. (p. 49)
• Adjust the ISO sensitivity. (p. 50)
• Adjust the exposure value. (p. 58)
The photo is too dark
Your photo is underexposed.
• Turn on the flash. (p. 49)
• Adjust the ISO speed. (p. 50)
• Adjust the exposure value. (p. 58)
The TV does not
display your photos
• Make sure that the camera is correctly
connected to the TV with the A/V cable.
• Make sure that your memory card
contains photos.
Situation Suggested remedies
The date and time are
incorrect
Set the date and time in the display settings
menu. (p. 94)
The display or buttons
do not work
Remove the battery and insert it again.
The camera screen
works poorly
If you use your camera at low temperatures,
it can cause the camera screen to
malfunction or discolor.
For better performance of your camera
screen, use your camera at normal
temperatures.
The memory card has
an error
• Turn off your camera and then turn it
on again.
• Remove your memory card and insert
it again.
• Format your memory card.
See “Cautions when using memory cards”
for more detail. (p. 100)
Cannot play back files
If you change the name of a file, your
camera may not play the file. (Note: File
names should meet the DCF standard.) If
you encounter this situation, play back the
files on your computer.