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Appendixes
108
Before contacting a service center
Situation Suggested remedies
Your computer does
not recognize your
camera
• Make sure that the USB cable is
connected correctly.
• Make sure that your camera is switched
on.
• Make sure that you are using a
supported operating system. (p. 83, 88)
Your computer
disconnects the camera
while transferring files
The file transmission may be interrupted by
static electricity. Disconnect the USB cable
and connect it again.
Your computer cannot
play videos
• Depending on the video player programs
installed on your PC, video files captured
by your camera may not play. To ensure
the video files play on your computer,
install and use the Intelli-studio. (p. 84)
• Make sure that the USB cable is
connected correctly.
Situation Suggested remedies
Intelli-studio is not
functioning properly
• End Intelli-studio and restart the program.
• You cannot use Intelli-studio on
Macintosh computers.
• Make sure that PC Software is turned
On in the settings menu. (p. 95)
• Depending on your computer's
specification and environments, the
program may not launch automatically.
In this case, click Start → My Computer
→ Intelli-studio → iStudio.exe on your
computer.