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Troubleshooting
Recording
Symptom Explanation/Solution
Pressing the Recording start/stop button
does not start recording.
Press the MODE
button to set the record mode.
page
29
There is not enough free space to record on the storage media.
Check if memory card is not inserted or write-protect tab is set to lock.
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The
actual recording time is less than the
estimated recording time.
The estimated recording time may vary depending on content and features used.
When you record an object that moves quickly, the actual recording time may be shortened.
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The
recording stops automatically.
There is no more free space for recording on the storage media. Back up important files on your PC and format
the storage media or delete unnecessary files.
If you make recordings or delete files frequently, the performance of the storage media deteriorates. If this
occurs, format the storage media again.
If you use a memory card with a low write speed, the camcorder automatically stops recording videos and
displays a message on the LCD screen.
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When
recording a subject illuminated by
bright light, a vertical line appears.
This is not a malfunction.
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When
the screen is exposed to direct
sunlight during recording, the screen
becomes red or black for an instant.
This is not a malfunction.
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During
recording, the date/time does not
display.
“Date/Time Display”
is set to “Off.” Set the “Date/Time Display” to On.
page
79
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You
cannot record a photo image.
Set your camcorder to the record mode.
page
29
Release the lock on the write-protection tab of the memory card if any.
The storage media is full. Use a new memory card or format the storage media.
page
86 Or remove
unnecessary images.
page
70
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You
don’t hear the shutter sound when
you record a photo image.
Set
“Shutter Sound”
to “On.”
During dual recording (video and photo), the Shutter Sound is off.
When the Mini HDMI cable or Audio/Video cable is connected to the camcorder, the Shutter Sound is not
available.
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You
don’t hear the beep sound.
Set “Beep Sound”
to “On.”
Beep sound is temporally off while recording videos.
When the Mini HDMI cable or Audio/Video cable is connected to the camcorder, the Beep Sound is not
available.
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There
is a time difference between the
point where you press the Recording
start/stop button and the point where the
recorded video starts/stops.
On your camcorder, there may be a slight time delay between the point where you press the
Recording start/
stop
button and the actual point where the recorded video starts/stops. This is not an error.
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Horizontal
stripes appear on the images.
This occurs when recording images under a fluorescent lamp, sodium lamp, or mercury lamp. This is not a
malfunction.
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