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Appendix
Before contacting a service center
If you are having trouble with your device, try these troubleshooting
solutions before contacting a service professional.
Give other accessories, such as memory card and battery when requesting a
warranty service.
Situation Suggested remedies
Cannot turn on the
camera
• Make sure that the battery is inserted.
• Make sure that the battery is inserted
correctly.
• Charge the battery.
The power turns off
suddenly
• Charge the battery.
• Your camera may be in Power save mode.
(p. 94)
• The camera may be turned off automatically
to prevent the memory card from being
damaged due to excessive heat. Turn on your
camera again.
The camera is losing
battery power quickly
• The battery may lose power more quickly
in low temperatures (below 0° C). Keep the
battery warm by putting it into your pocket.
• Using the flash or recording videos depletes
the battery quickly. Recharge if needed.
• Batteries are consumable parts that must be
replaced over time. Get a new battery if the
battery life is diminishing quickly.
Situation Suggested remedies
Cannot take photos
• There is no space on the memory card.
Delete unnecessary files or insert a new card.
• When the AF Priority function is turned on,
you cannot take a photo unless the focus is
set correctly. Set AF Priority to Off or focus
on the subject correctly. (p. 63)
• Format the memory card.
• The memory card is defective. Get a new
memory card.
• The memory card is locked. Unlock the card.
(p. 117)
• Make sure that the camera is switched on.
• Charge the battery.
• Make sure that the battery is inserted
correctly.
The camera freezes
Remove the battery and insert it again.
The camera heats up
While using the camera, it may heat up. This
is normal and should not affect your camera’s
lifespan or performance.
The date and time are
incorrect
Set the date and time in the display settings
menu.
The display or
buttons do not work
Remove the battery and insert it again.
The memory card has
an error
The memory card has not been formatted or
has become corrupt. Format the card.