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Appendix > Before contacting a service center
Situation Suggested remedies
Cannot display files
If you change the name of a file, your camera
may not play the file (the name of the file should
meet the DCF standard). If you encounter this
situation, display files on your computer.
The photo is blurry
• Make sure that the focus option you set is
suitable for the kind of shot you are taking.
• Use a tripod to prevent your camera from
shaking.
• Make sure that the lens is clean. If not, clean
the lens. (p. 116)
The colors in the
photo do not match
the actual scene
An incorrect white balance can create unrealistic
color. Select the proper white balance option to
suit the light source. (p. 53)
The photo is too
bright
Your photo is overexposed.
• Adjust the aperture value or the shutter
speed.
• Adjust the exposure value. (p. 75)
The photo is too dark
Your photo is underexposed.
• Adjust the aperture value or the shutter
speed.
• Adjust the exposure value. (p. 75)
• Turn on the flash. (p. 35)
Situation Suggested remedies
Photos are distorted
This camera can have minute distortion when
using a wide-angle lens that enables shooting
with a wide angle of view. This is normal, and
does not cause malfunction.
Playback screen does
not appear on the
connected external
device
• Make sure that A/V or HDMI cable is properly
connected to the external monitor.
• Make sure that the memory card is properly
recorded.
Your computer does
not recognize your
camera
• Make sure that the USB cable is connected
correctly.
• Make sure that your camera is switched on.
• Make sure that you are using a supported
operating system.
Your computer
disconnects the
camera while
transferring files
The file transfer may be interrupted by static
electricity. Disconnect the USB cable and
connect it again.
Your computer
cannot play videos
Depending on the software you use, video files
may not play. To play video files captured with
your camera, install and use the Intelli-studio
program on your computer.
Cannot set the DPOF
for RAW files
You cannot set the DPOF for RAW files.