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Symptom Cause/Remedy
After connecting the USB
cable, the “Add New
Hardware Wizard” appears.
The computer does not enter
the power saving mode, but
returns immediately, or the
operation of Windows
becomes unstable.
Even when the camera is in
use, the computer’s LCD
display becomes dark, and
the computer enters a power
saving mode, such as system
idle, suspend or hibernation.
The computer does not return
from the video standby mode.
• The device driver is not installed.
tClick [Cancel] of the [Add New Hardware Wizard], and then
remove the USB cable from the USB connector. Then install
the driver by following the procedure described in “Installing
the Drivers, “SONY USB CAMERA Still Capture” and
“SONY USB CAMERA Video Recorder”” (see page 6).
Close all software in use, and then restart the computer. If restart
fails, refer to the instruction manual for the computer and turn off
the power.
The power saving mode is entered even if a USB device is in use.
tIf you are using a desktop computer, and timer settings, such
as system standby, have been made, set the timer to OFF
using [Power Management] in the [Control Panel].
tThe power saving mode is released when you operate the
computer’s touch pad, mouse or keyboard.
The power saving mode is released when you operate the
computer’s touch pad, mouse or keyboard. For details, see the
instruction manual for the computer.