Filter
Top Products
49
GB
Troubleshooting
Playing a video file
Saving and deleting images
The file name is
not displayed
properly.
• Did you rename the file with
a computer or other device?
c If you named or renamed the file on your
computer and the file name includes
characters other than alphanumeric
characters, the file name may not be able
to be displayed properly on the photo
frame. Also, for a file created on a
computer or other device, a maximum of
10 characters from the beginning of the
file name can be displayed.
Note
Only alphanumeric characters can be displayed.
Symptom Check item Cause/Solutions
A video file is not
played.
• Does the mark displayed
below appear in the index or
single view display?
c If the mark shown on the left is displayed,
the video file may not supported by the
photo frame. For video files that cannot be
played, see “Playing a video file (DPF-
D1020/D820/D720 only)” (page 21).
Fast forward/
backward
playback is not
available.
– c Fast forward/backward playback of some
video files may not be available with the
photo frame.
Symptom Check item Cause/Solutions
Cannot save an
image.
• Is the memory card write-
protected?
c Cancel write-protection and try saving
again.
• Is the write-protect switch of
the memory card in the
[LOCK] position?
c Slide the write-protect switch to the
enable position.
• Is the memory card full? c Replace the memory card with one with
sufficient free space. Or, delete any
unwanted images. (page 31)
• Is the internal memory full? c Delete any unwanted images. (page 31)
Symptom Check item Cause/Solutions
Continued