Filter
Top Products
32
Troubleshooting
If you experience trouble with the camera, try the following solutions.
Be aware that by sending the camera for repair, you give consent that the contents of the
internal memory, music files may be checked.
Cannot insert the battery pack.
• Insert the battery pack correctly by pushing the battery eject lever (page 11).
Cannot turn on the camera.
• After inserting the battery pack into the camera, it may take a few moments for the camera to
power up.
• Insert the battery pack correctly (page 11).
• The battery pack is discharged. Insert charged battery pack (page 10).
• The battery pack is dead. Replace it with a new one.
• Use a recommended battery pack.
The power turns off suddenly.
• If you do not operate the camera for about three minutes while the power is on, the camera
turns off automatically to prevent wearing down the battery pack. Turn on the camera again
(page 13).
• The battery pack is dead. Replace it with a new one.
• Depending on the temperature of the camera and the battery pack, the power may turn off
automatically to protect the camera. In this case, a message appears on the LCD screen before
the camera turns off.
1 Check the items below, and refer to “Cyber-shot Handbook” (PDF).
If a code such as “C/E:ss:ss” appears on the screen, refer to “Cyber-shot
Handbook”.
2 Remove the battery pack, wait for about one minute, reinsert the battery pack,
then turn on the power.
3 Initialize the settings (page 23).
4 Consult your Sony dealer or local authorized Sony service facility.
Battery pack and power