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Additional Information
Troubleshooting
(Continued on the following page)
When operating using the printer
– DCR-TRV820 only
Symptom Cause and/or Corrective Actions
• The print cartridge is not inserted.
c Insert the print cartridge. (p. 106)
• The printer cover is closed.
c Slide the printer cover to open. (p. 109)
• You have inserted print paper into the paper feeder right after
you turned the power source on.
c Remove the print paper once.
Make sure that the PRINT PAPER lamp is flashing slowly,
and then insert print paper into the paper feeder. (p. 109)
• The POWER switch is not set to VTR or MEMORY.
c Set it to VTR or MEMORY. (p. 109)
• The print paper is not inserted properly.
c Press the print paper into the paper feeder for about two
seconds after the beep sounds. (p. 109)
• The tape is running.
c Press x STOP button. (p. 25)
• Printing images continuously makes the inside of the printer
heat up. When this happens, you may not be able to insert
print paper.
c Leave your camcorder until it cools down, then insert print
paper into the paper feeder again.
• Print paper or the print cartridge is not inserted.
c Insert the print paper or the print cartridge. (p. 106, 109)
• You have pressed PRINT lightly.
c Press PRINT deeper. (p. 116)
• Print paper is inserted.
c Remove the print paper. (p. 110)
• Printing is executed.
c Remove the print cartridge after the printing is completed.
(p. 108)
• Pemoval switch is not slid to the end.
c Slide it to the end.
• The ribbon is jammed in the cartridge compartment.
c Contact your Sony dealer or local authorized Sony service
facility.
• The inside of the printer has become too hot.
c Leave your camcorder until it cools down, then resume
printing images.
• The ribbon has run out.
c Replace the print cartridge with a new one. (p. 106)
• You have left the printer cartridge in high temperature so that
the ribbon is damaged.
c Replace the print cartridge with a new one. (p. 106)
• An error has occured during printing.
c Set the POWER switch to OFF (CHARGE) once, and then set
it to VTR or MEMORY again.
c Charged the battery, and reinstall it.
• Print paper is not inserted, and the still image to print is not
played back.
c Insert print paper, and play back the still image to print.
(p. 91, 109)
• If you record the image on “Memory Stick” with other
equipment other than this unit, the printed image may have a
black frame. This is not a malfunction.
Print paper cannnot be drawn in the
paper feeder.
Images do not become still images
even you press PRINT.
When you print images recorded on
the “Memory Stick”, printing does
not start even you press PRINT.
The print cartridge cannot be
removed from the cartridge
compartment.
The PRINT lamp is flashing fast.
The PRINT CARTRIDGE lamp is
flashing fast.
Printing stops mid may, and the
PRINT PAPER lamp or the PRINT
lamp is flashing fast.
You cannot select 9PIC SAME or
9PIC MULTI in the menu settings.
The printed image has a black
frame.