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Troubleshooting
If you run into any problem using your camcorder, use the following table to troubleshoot the
problem. If the problem persists, disconnect the power source and contact your Sony dealer or
local authorized Sony service facility. If “C:ss:ss” appears on the LCD screen, display window
or in the viewfinder, the self-diagnosis display function has worked. See page 222.
In the recording mode
Symptom
START/STOP does not operate.
The power goes off.
The image on the viewfinder
screen is not clear.
The SteadyShot function does not
work.
The autofocusing function does
not work.
The fader function does not work.
A vertical band appears when you
shoot a subject such as lights or a
candle flame against a dark
background.
Vertical streaks appear when you
shoot a very bright subject.
Cause and/or Corrective Actions
• The POWER switch is not set to CAMERA.
c Set it to CAMERA. (p. 24)
• The tape has run out.
c Rewind the tape or insert a new one. (p. 22, 44)
• The write-protect tab on the cassette is set to SAVE.
c Use a new tape or slide the tab. (p. 22)
• The tape is stuck to the drum (moisture condensation).
c Remove the cassette and leave your camcorder for at least one hour
to acclimatize. (p. 234)
• While being operated in CAMERA mode, your camcorder has been in
the standby mode for more than five minutes.
c Set the POWER switch to OFF (CHG) and then to CAMERA again.
(p. 26)
• The battery pack is dead or nearly dead.
c Install a charged battery pack. (p. 13, 14)
• The viewfinder lens is not adjusted.
c Adjust the viewfinder lens. (p. 30)
• STEADYSHOT is set to OFF in the menu settings.
c Set it to ON. (p. 156)
• The camcorder is in manual focus mode.
c Turn to auto focus mode. (p. 83)
• Shooting conditions are not suitable for autofocus.
c Adjust focus manually. (p. 83)
• The digital effect function is working.
c Cancel it. (p. 56)
• The contrast between the subject and background is too high. This is
not a malfunction.
• This is called the smear phenomenon. This is not a malfunction.