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Still Photo and/or Video Quality Problems
1. Night photos appear too dark
a. Try using a set of new batteries. The ash will stop operating
near the end of the battery life.
b. You will get the best results when the subject is within the
ideal ash range, no farther than about 16’ (5m) from the camera.
Subjects may appear too dark at greater distances.
2. Daytime photos or videos appear too dark
a. Make sure that the camera is not aimed at the sun or other
light sources during the day, as this may cause the auto exposure
to produce darker results.
3. Night photos appear too bright
a. You will get the best results when the subject is within the ideal
ash range, no closer than 10’ (3m) from the camera. Subjects
may appear too light at closer distances.
4. Daytime photos or videos appear too bright
a. Make sure that the camera is not aimed at the sun or other
light sources during the day.
5. Photos with streaked subject
a. In some cases with low lighting conditions and fast moving
subjects, the HI resolution setting may not perform as well as the
LO setting.
b. If you have multiple images where fast moving subjects
produce streaks on the photo, try the LO setting instead.
6. Red , green or blue color cast
a. Under certain lighting conditions, the sensor can become
confused resulting in poor color images.
b. If this is seen on a consistent basis, then the sensor may need
servicing. Please contact Tasco customer service.
7. Short video clips—not recording to the length set
a. Check to make sure that the SD card is not full.
b. Make sure that the camera has good batteries in it. Near the
end of the battery life, the camera may choose to record shorter
video clips to conserve power.
Troubleshooting / FAQ