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Troubleshooting︱
If a problem occurs with your T.photo please first check the information listed below before sending your
T.photo in for repair. If you are unable to remedy a problem from the following hints, please consult your
dealer, service center, or local Transcend branch office. We also have FAQ and Support services on our
websites. For any Hardware issues please consult the T.photo User’s Manual.
I cannot turn my Transcend T.photo on
You may not be holding down the Power button long enough. Please press and hold the Power button for at
least 2 seconds. If that doesn’t solve the problem, please check to make sure your T.photo is connected
securely to the DC adapter, and that the adapter is plugged into a wall socket.
My computer’s operating system cannot detect my T.photo
Check the following:
1. Is your T.photo properly connected to the USB port? If not, unplug it and plug it in again. Make sure the
USB port is connected on both ends, as shown in the User’s Manual.
2. Is your T.photo connected to the Mac keyboard? If yes, unplug it and plug it into an available USB port
on your Mac Desktop.
3. Is the USB port enabled? If not, refer to the user’s manual of your computer (or motherboard) to enable
it.
I was using my T.photo, now no buttons are responding (hangs/lags/stalls)
Try unplugging the DC adapter from your T.photo, then reconnecting it to your T.photo again.
I have connected my T.photo to the computer, but the T.photo does not appear as a new
drive in my operating system?
Verify the DC adapter is connected to your T.photo and that the T.photo power is turned on. If not, turn it on
and then connect the T.photo to the computer again. Please make sure your operating system meets the
Transcend T.photo system requirements described in the “Introduction” section.
My T.photo cannot read photos on my memory card or the built-in memory
1. Make sure the T.photo supports the memory card type (CF/SD/MMC/MS).
2. Ensure that the memory card is correctly inserted all the way into its appropriate slot.
3. Edited and deformed photos may not display properly on T.photo. Some digital cameras save images
into non-standard formats - please check your camera’s user manual for specifics.
How can I display video files on my T.photo?
The T.photo only displays certain video formats. Please see the T.photo FAQ on the Transcend website for
instructions how to encode your video files to the T.photo’s format.
Can I delete files on my USB flash drive or memory card with the T.photo?
The T.photo cannot directly delete any files on a USB flash drive or memory card. However, you can
connect the T.photo to a computer and use the computer to delete files on memory devices that are
plugged-in to the T.photo.
Why does the time and date reset after unplugging the DC adapter?
If you unplug the T.photo for a long time, its internal backup battery will eventually drain. Typically, the
T.photo can keep your time and date for about 2~3 days after unplugging the DC power adapter.
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