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Technical Support
If a problem arises with your system, you should first turn to your dealer for direct
support. Your system has most likely been configured or designed by them and they
should have the best idea of what hardware and software your system contains.
Hence, they should be of the most assistance for you. Furthermore, if you purchased
your system from a dealer near you, take the system to them directly to have it
serviced instead of attempting to do so yourself (which can have expensive
consequences).
If these options are not available for you then Tyan Computer Corporation can help.
Besides designing innovative and quality products for over a decade, Tyan has
continuously offered customers service beyond their expectations. Tyan's website
(www.tyan.com
) provides easy-to-access resources such as in-depth Linux Online
Support sections with downloadable Linux drivers and comprehensive compatibility
reports for chassis, memory and much more. With all these convenient resources just
a few keystrokes away, users can easily find the latest software and operating system
components to keep their systems running as powerful and productive as possible.
Tyan also ranks high for its commitment to fast and friendly customer support through
email. By offering plenty of options for users, Tyan serves multiple market segments
with the industry's most competitive services to support them.
"Tyan's tech support is some of the most impressive we've seen, with great
response time and exceptional organization in general" - Anandtech.com
Please feel free to contact us directly for this service at techsupport@tyan.com
Help Resources:
1. See the beep codes section of this manual.
2. See the TYAN website for FAQ’s, bulletins, driver updates, and
other information: http://www.tyan.com
3. Contact your dealer for help BEFORE calling TYAN.
4. Check the TYAN user group:
alt.comp.periphs.mainboard.TYAN
Returning Merchandise for Service
During the warranty period, contact your distributor or system vendor FIRST for any
product problems. This warranty only covers normal customer use and does not cover
damages incurred during shipping or failure due to the alteration, misuse, abuse, or
improper maintenance of products.
NOTE: A receipt or copy of your invoice marked with the date of purchase is
required before any warranty service can be rendered. You may obtain service
by calling the manufacturer for a Return Merchandise Authorization (RMA)
number. The RMA number should be prominently displayed on the outside of the
shipping carton and the package should be mailed prepaid. TYAN will pay to
have the board shipped back to you.