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Frequently Asked Questions
Q: I have taken photos, but my computer says "No photos in camera." What do I do?
A: First, ensure that you have taken photos with your camera. Press the Shutter button a few
times to take some sample photos and try again. If you still get a no photos error, this indicates
that the software was not installed correctly or your computer may not meet the minimum system
requirements (see the Computer System Requirements section of this manual).
Q: How do I make sure I don't lose important pictures?
A: Your camera uses SDRAM memory, which requires a constant electric current to store your
photos.
Should your camera lose power (for instance if the batteries die, run out of power or are
removed) all stored pictures will be lost. We recommend always downloading your photos to your
computer as soon as possible to prevent unintentional data loss.
Q: If I have a MAC, will the camera work?
A: Yes. This twain camera also works as a Digital Camera and Webcam on Macintosh
computers.
Be sure to follow all the installation instruction for installing the driver for this camera on your
MAC.
Q: If the webcam does not work?
A: Make sure you have connected the camera correctly into an available USB port or hub and the
webcam application is opened.
On first plugging the camera into the computer, allow the computer to recognize your camera first
before opening the software or webcam application.