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Technical Support
Your first avenue of support should be through the organization that provided
you with your Zoom Camera. If you still desire to directly contact Zoom
Technical Support, please feel free to do so. For your records, and to facilitate
Technical Support from either your equipment supplier or Zoom, please write
down the following information when you receive your Zoom Camera.
Product Name
__________________________________________
Product Model Number
__________________________________
Product Serial Number
__________________________________
The serial number for the camera is located on the back of the unit below the
barcode. Once you have located the serial number, please be sure to write it
down. This will greatly speed up your service and ensure that the service
representative is addressing the proper model of camera.
Contacting Zoom by E-mail
You can e-mail Zoom with any tech support questions you have and one of our
Technical Support Engineers will respond by e-mail within 2 business days.
Send your questions to:
www.zoom.com/techmail
When e-mailing Zoom, be sure to include the following:
•
Serial number(s)
•
Your full name and mailing address
•
A detailed description of your problem.
Contacting Zoom by Phone
In the U.S. Zoom Support phone lines are open Monday to Friday, 9:00 AM to
11:00 PM Eastern Time. Please call:
(561) 997-9683
In the United Kingdom, Zoom Support phone lines are open Monday to Friday,
9:00 AM to 5:00 PM Greenwich Mean Time. Please call:
+44 (0)1276 704440
Return of Defective Units
Please contact your local distributor or reseller for factory-authorized repair or
replacement of your in-warranty defective product. If you are unable to reach
your distributor, you can contact Zoom Factory Customer Service in the United
States by calling: