Troubleshooting 91
Symptom information
Before troubleshooting a server problem, collect the following information:
• What events preceded the failure? After which steps does the problem occur?
• What has been changed between the time the server was working and now?
• Did you recently add or remove hardware or software? If so, did you
remember to change the appropriate settings in the server setup utility, if
necessary?
• Has the server exhibited problem symptoms for a period of time?
• If the problem occurs randomly, what is the duration or frequency?
To answer these questions, the following information may be useful:
• Run HP Insight Diagnostics (on page 78
) and use the survey page to view the
current configuration or to compare it to previous configurations.
• Refer to your hardware and software records for information.
Service notifications
To find out the latest service notifications, refer to the HP website
(http://www.hp.com/products/servers/platforms
). Select the appropriate server
model, and then click the Documentation link on the product page.
Loose connections
Action:
• Be sure all power cords are securely connected.
• Be sure all cables are properly aligned and securely connected for all external
and internal components.
• Remove and check all data and power cables for damage. Be sure no cables
have bent pins or damaged connectors.
