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GX3300 Technical Manual
Page 24
Trouble Shooting
Is the camera getting power?
The Green LED is the camera power indicator. If unlit, check the power adaptor. If
possible, swap with one that is known to work. If using a custom power adaptor, be sure
the adaptor supports the voltage and power requirements of the camera . If the LED still
does not light up, contact AVT Canada Inc. support.
Is the camera powered, but not detected in SampleViewer?
Damaged or poor quality Ethernet cabling can result in no cameras found, dropped
packets, decreased bandwidth, and other problems. Use Cat5e or better cabling known
to work.
Configure your NIC as outlined in “Gigabit Ethernet Setup For Windows”. It should have
an IP address of 169.254.x.x, Subnet Mask: 255.255.0.0. This is the AutoIP address
range. If your NIC has no access to a DHCP server, the camera will still be auto
assigned an IP address. There should be no gateway on your NIC.
Connect a single camera directly to your NIC, no hub/switch, and run the prosilica IP
Configuration utility (Start>Programs>Prosilica>GigEIPConfig or C:\Program
Files\Prosilica\GigEViewer\ipconfig.exe). You may need to wait up to 30 sec for camera
to appear.
A camera in DHCP (AutoIP fallback) mode.
• Camera is listed: Your camera and NIC must be on the same subnet, e.g.: NIC:
IP 169.254.23.2 Subnet Mask: 255.255.0.0, Camera IP: 169.254.43.3 Subnet Mask:
255.255.0.0.