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Frequently Asked Question
My camera does not turn on.
The battery is not properly installed. Remove and
reinstall the batteries.
Insufficient battery voltage. Do not use old
batteries or batteries with mixed battery life.
Why would I get fuzzy, unclear photos?
There might be some movements of your body
or hands when taking photos. Hold the camera
steady with both hands. Use the first finger of
your right hand to press the shutter. Stand on
solid ground. Do not move or run when pressing
the shutter. Even tiny movements will result in
fuzzy photos.
The computer does not recognize camera.
The camera driver has to be installed before picture
download.
Ensure that camera is connected the rear USB port
of the computer.
Why would I get horizontal, black stripes in
photos taken abroad?
The camera is set to your country's AC mains
frequency (e.g. 60Hz for US). If you take photos
under an electric light source in another country
with a different frequency (e.g. European’s 50Hz),
you will get horizontal, black stripes in those
photos, due to incorrect mains frequency. There
will be no problems when taking photos under
sunlight.