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AXIS P5522 PTZ Dome Network Camera
Troubleshooting
Slow image update Configuring pre-buffers , motion detectio n, high-resolution images or high frame rates will affect
the performance of the Axis product.
Poor performance Poor performance maybecausedbyheavynetworktraffic, multiple users accessing the product,
low performance clients, use of features such as motion detection and event handling.
Poor quality snapshot images
Screen incorrectly
configured on y our computer
Configure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256
colors w ill produce dithering artifacts in the image.
Overlay image is not displayed
Incorrect size or location of
overlay image
The overlay image m ay have been positioned incorrectly or may be too large. See Overlay Image
Settings in the online help for more in forma tion.
Privacy mask is not displayed
Incorrect size or location of
privacy mask
The privacy mask may have been positioned incorrectly or may be too large.
Browser freezes
Firefox 1.4 (or later) can
sometimes freeze on a slow
computer
Lower the image resolution
Problems uploading files
Limited sp ace There is only limited space available f or the upload of your own files. Delete existing files to free
up space.
Motion Detection triggers unexpectedly
Changes in luminance
Motion detection is based on changes in lumina
nce in the imag e. This means that if there are
sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
setting to avoid problems with luminance.
No audio
Incorrect s etup
Check the sound card in the computer. Ensure that m ute is not selected a nd that the volume
settings are correct.
No audio o
rverypooraudio
quality
Check that Enable audio support is selected under Setup > System Options > Security > Audio
Support.
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings.
Poor audio quality
CPU overloaded
Reduce the number of listeners and viewers. Decrease image resolution and c ompression.
Unsynchronized audio and
video
Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
Options > Date & Time.
Distorted audio
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings.
Feedback loops Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
use half-duplex mode instead.
Storage and disk management problems
Video cannot be recorded
Check that t he SD card is not write protected (that is, read only).
SD card cannot be mounted Reformat the SD card and then click Mount.
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