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5-2 Q & A
1. Q. Why does it still record a lot of images even though the motion detector has
been triggered?
A: The digital recording system is very sensitive. The system can detect even the tiniest
motion that our eyes can't perceive. The problem can be caused by:
1. Flickering fluorescent lights (when traditional 120 Hz ballast are used)
2. TV or computer screen
3. Low quality cameras
4. Poor connection between HDR-16EP and cameras, or interfered with other
objects.
It is recommended not to align the camera directly at fluorescent lights, TV, or
computer screens. The use of better quality fluorescent lights (with electronic ballast),
monitors, and the cameras are suggested to use. When cameras being installed, please
make sure the quality of cables, connections, and workmanship. Avoid placing the
system close to a compressor (fridge), or a motor (washing machine) that might cause
magnetic interference.
2. Q: Why do the recorded images have a somewhat reddish or bluish tone?
A: The associated camera(s) have a problem with color tone. We recommend to contact
with the camera supplier to adjust the settings for you.
3. Q: What will happen if there is a power outage (cut)? Do I have to do anything?
A: If a power outage should occurs, there will be up to 10 minutes of data loss. When
the power returns, the system will re-boot, restore data and go back to normal operation
in approx. 1 minute. No special measures have to be taken to guard against a power
outage. However, we do recommend the use an Uninterruptible Power Supply (UPS)
with the HDR-16EP. This will help to avoid shortening the system life span and partial
data loss due to the instability of power supply. Therefore, in order not to miss any
important images, we recommend that the power supply of the cameras should also be
connected to the UPS.