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218 Additional Information
Transfer speed changed before connecting
- If the encryption method is set to WEP, IEEE 802.11n cannot be used as the protocol for the
connection so the connection was established using IEEE 802.11b or IEEE 802.11g. To use
IEEE 802.11n, we recommend setting the encryption method to WPA2-PSK AES, WPA-PSK
AES, WPA2-PSK TKIP or WPA-PSK TKIP.
Unable to access configuration files
- Turn off the camcorder. After a short while, turn it on again. If the problem persists contact a
Canon Service Center.
Unable to complete WPS.
- Turn off the camcorder and wireless router. After a short while, turn them on again and try
again. If the problem persists, perform the Wi-Fi network setup manually (A 166).
Unable to complete WPS. Try the operation again.
- Some wireless routers require pressing and holding the Wi-Fi Protected Setup (WPS) button.
For details, refer to the instruction manual of your wireless router.
- Make sure to touch [OK] on the camcorder’s screen within 2 minutes of activating the Wi-Fi
Protected Setup signal on the wireless router, whether by pressing the button or by entering
the PIN code.
Unable to connect
- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the
wireless signal. Try using the camcorder in a location farther away from such appliances.
Unable to obtain an IP address
- If you are not using a DHCP server, configure the camcorder’s Wi-Fi settings manually or
obtain an IP address using the [Manual] setting.
- Turn on the DHCP server. If it is already on, make sure it is functioning properly.
- Make sure the address range for the DHCP server is sufficient.
- Turn on the DNS server. If it is already on, make sure it is functioning properly.
- Make sure that the DNS server’s IP address and the name for that address are correctly configured.
- Set the DNS server’s IP address in the camcorder.
- If you are not using a DNS server, set the DNS address to [0.0.0.0].
- If you are using a wireless gateway router, make sure all of the devices in the network, includ-
ing the camcorder, are configured with the correct gateway address.
Wi-Fi authentication unsuccessful
- Make sure the camcorder and wireless router are using the same encryption method and
encryption key.
- If the wireless router is using MAC address filtering, enter the camcorder’s MAC address in the
wireless router’s configuration screen.
Wi-Fi cannot be used while the wireless microphone is attached
- The camcorder’s Wi-Fi functions cannot be used while the optional WM-V1 Wireless Microphone is
connected to the camcorder. Disconnect the microphone from the MIC terminal and turn it off.
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