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Task 9: Change Windows Explorer Settings (Optional)
This procedure ensures that all system files and folders are visible in Windows Explorer. This facilitates
troubleshooting system problems in the future.
From the Windows desktop, double−click My Computer.1.
Select Tools > Folder Options.2.
Click the View tab.3.
Click Show Hidden Files and Folders.4.
Uncheck the Hide File Extensions for Known File Types check box.5.
Uncheck the Hide Protected Operating System Files check box and click Yes to confirm.6.
Click Apply.7.
Click Like Current Folder and click Yes to confirm.8.
Click OK.9.
Task 10: Attach the Network Cable to the Server
If you have not already connected the server to the LAN, do it now.
Task 11: Verify IP Connectivity
You should have already configured your system with static IP configuration information as directed in Task
2, step 16. If you have not done this step yet, you can do it now and then proceed with this task. If you need
assistance in configuring the TCP/IP information, refer to Appendix B: Configure the Most Common TCP/IP
Parameters.
Note: Cisco Technical Support recommends that you do not use DHCP to assign TCP/IP parameters to your
Cisco Unity server.
Open up a command prompt window. Enter the command:
C:\>ipconfig /all
Make a note of the IP address of a different device such as the Default Gateway or a DNS Server.
1.
If you do not see the IP address of the server, its gateway, or its DNS servers, and you believe that
you have configured them properly, it is possible that your network interface card (NIC) is faulty or
the server has not installed the correct driver for it. Use Device Manager. In order to access the
Device Manager, select Settings > Control Panel > System > Hardware > Device Manager to
determine the status of your NIC.
If the NIC does not work properly, you must resolve the problem before you continue with any
installation tasks.
2.
Ping the address using the ping ip_address command.
C:\>ping ip_address
3.
If you do not receive a reply, try a different destination IP address if you have one.
If you are unable to receive a reply to any of the destination IP addresses, it might be because you
made a mistake when you entered the IP address and mask of the server or the IP address of the
default gateway. Verify this information.
If you are certain that the information is correct, the reason that you might not be receiving replies is
that a network administrator has established filters that block the ICMP (ping) packets. Try using the
4.