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4. Troubleshooting
This chapter describes common problems during the usage of ScanSnap and how to remedy them.
4.1. Troubleshooting Checklist
Before you ask for repair service, please check the following items.
If you cannot solve the problem even after checking the following items, contact the store where you purchased the
scanner, or contact an authorized FUJITSU scanner service provider.
Symptom Check This Item Remedy
Correctly connect the AC/USB cable and
AC adapter.
Are the AC/USB cable and AC adapter
connected correctly?
Disconnect the AC adaptor/cable and
reconnect them again.
Is the Paper chute cover closed? (The
scanner’s power supply is controlled by
closing/opening the Paper chute cover.)
Open the Paper chute cover.
Have Mac OS started up completely?
(The scanner’s power supply is controlled
by turning on/off the PC.)
Please wait until Mac OS has started up
completely. The
LED may turn off w
Mac OS is starting up or the scanner is in
low power mode.
hen
The scanner cannot be turned on.
Have you pushed the [POWER] button to
turn off the scanner? (The scanner can be
turned off by pressing the [POWER] button
when the paper chute cover is opened.)
Press the [POWER] button on the scanner.
Is the USB cable properly connected? Correctly connect the USB cable. (When a
hub is used, check the hub's power supply.)
Does the LED light blink repeatedly? Disconnect the AC adaptor/cable and
reconnect them again.
Is ScanSnap Manager started?
(If ScanSnap Manager is started
successfully, the "ScanSnap Manager" icon
and a triangle underneath appear on the
Dock menu.)
If the "ScanSnap Manager" icon is not
displayed, start ScanSnap Manager in the
location in which “ScanSnap” was installed
at Finder (Usually you can start it by
selecting “Applications” – “ScanSnap” –
“ScanSnap Manager”).
Is ScanSnap Manager running normally?
(If ScanSnap Manager is not running
normally, the "ScanSnap Manager" icon on
the Dock menu is displayed as
.
Perform the following procedure:
1. Disconnect and reconnect the AC cable
and AC adapter.
If this does not change the state, perform
step 2.
2. If a USB hub is being used, connect the
scanner directly to your PC.
If this does not change the state, perform
step 3.
3. Restart your PC.
4. If none of the above trouble shootings
remedies the problem, uninstall and
re-install ScanSnap Manager.
Scanning does not start.
Is the "Scan and Save Settings" window still
displayed?
Close the "Scan and Save Settings" window,
and scan the document.
Vertical lines appear in the generated
image.
Is the inside of the ADF dirty? Clean the inside of the ADF following the
instructions in “5. Daily Care”.
The generated image of the document
shifts or is distorted.
Is the document loaded correctly? Load the document correctly.
The image is generated in whitish or
blackish.
When performing Black &White (B&W)
scanning, is [Option...] - “Brightness” on the
[Scanning] tab set extremely Light or Dark?
Adjust "Brightness" at the [Scanning] tab -
[Option...] in the "Scan and Save Settings"
window.
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