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reference guide
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english
installation troubleshooting
Your HP Photosmart printer is designed to be reliable and easy to use. This
chapter contains frequently asked questions about Windows PC installation. For
detailed troubleshooting information about all aspects of your printer, including
Macintosh installation and error messages, see the HP Photosmart Printer Help.
For more information about viewing the printer help, see view the hp photosmart
printer help on page 1.
Before contacting HP support, read this section for troubleshooting tips or go to
the online support services at www.hp.com/support.
Note: In the presence of high electromagnetic fields, printed documents
and photos may be slightly distorted.
Note: HP recommends using a USB cable of less than 10 feet (3 meters) in
length to minimize injected noise due to potential high magnetic fields.
Problem Possible cause Solution
When I connected the printer to
my computer, the Found New
Hardware Wizard opened but did
not recognize the printer.
You connected the printer to your
computer before inserting the HP
Photosmart CD.
1 Disconnect the USB cable from
the printer and close the Found
New Hardware Wizard.
2 Insert the HP Photosmart CD that
came with your printer. When
the Install Wizard appears, click
Cancel.
3From the Start menu, click Run.
4Click Browse and navigate to
your CD-ROM drive.
5 Select the Uninstaller.bat file
and click Open.
6Click OK to launch the
Uninstaller.
7Click Continue to uninstall the
files created when you
connected the printer to your
computer.
8Click Restart. When the
computer restarts, remove the
HP Photosmart CD and follow
the setup instructions in the HP
Photosmart Setup Guide that
came with your printer.