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reference guide
support and specifications
17
english
place a call
Call HP support while you are near the computer and printer. Be prepared to
provide the following information:
• Printer model number (located on the front of the printer)
• Printer serial number (located on the bottom of the printer)
• Computer operating system
• Version of printer driver:
– Windows PC: To see the printer driver version, right-click the memory
card icon in the Windows taskbar and select About.
– Macintosh: To see the printer driver version, use the Print dialog box.
• Messages displayed on the printer’s LCD screen or on the computer’s
monitor
• Answers to the following questions:
– Has the situation you are calling about happened before? Can you
recreate the situation?
– Did you install any new hardware or software on your computer
around the time that the situation occurred?