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Check the cables
Cable type Action
Power cable The power cable is connected between the scanner and a power
outlet.
● Ensure that the power cable is securely connected between
the scanner and a live electrical outlet or surge protector.
● If the power cable is connected to a surge protector, ensure
that the surge protector is plugged into an outlet and turned
on.
● Turn off the scanner power switch and turn off the computer.
After 60 seconds, turn the scanner back on and then turn
on the computer, in that order.
USB cable The USB cable is connected between the scanner and the
computer.
● Use the cable that was included with the scanner. Another
USB cable might not be compatible with the scanner.
● Ensure that the USB cable is securely connected between
the scanner and the computer.
For additional USB troubleshooting information,
see www.hp.com/support, select your country/region, and then
use the search tool to find USB troubleshooting topics.
TMA cable The TMA cable is connected between the TMA in the scanner
lid and the scanner base.
Ensure the cable is securely connected in the back of the
scanner.
Chapter 3
8 HP Scanjet G3010