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Scanner installation
troubleshooting
This section contains solutions for installation and setup problems.
● Uninstall and reinstall the software
● Check the cables
Uninstall and reinstall the software
An incomplete software installation could cause the scanner not to be recognized or the
software not to launch correctly. Try uninstalling and then reinstalling the HP Scanning
software. To reinstall the HP Scanning software, you must have the HP Photosmart
software CD.
Windows environment:
1. Click Start, click Settings, and then click Control Panel (in Windows XP, click
Start, and then click Control Panel).
2. Click Add/Remove Programs (in Windows XP, this is called Add or Remove
Programs) and then select HP Scanjet G3010.
3. Click Remove.
4. Click Add/Remove Programs (in Windows XP, this is called Add or Remove
Programs) and then select the HP Photosmart software.
5. Unplug the scanner USB cable from the computer.
6. Reinstall the software, using the HP Photosmart software CD that came with your
scanner. When you insert the CD, an installation interface launches automatically.
Choose the HP Photosmart software to install.
7. Reconnect the scanner USB cable after the software is installed. For more
information see Step 4. Connect the USB cable on page 4.
Macintosh environment:
1. Go to Applications/Hewlett-Packard and open HP Uninstaller.
Note You must have administrative privileges in order to uninstall the
software.
2. When prompted, enter your username and password. The HP Uninstaller window
opens and displays the products that are available to be uninstalled.
3. Select the G3010 product and click Next.
4. Follow the onscreen instructions to complete the uninstall process.
5. Reinstall the software, using the HP software CD that came with your scanner. After
inserting the CD, click on the CD icon that appears on your desktop to begin the
installation.
Setup and Support Guide 7