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54 www.kodak.com/go/support
Troubleshooting
Computer/connectivity problems
Picture quality problems
Memory card not
recognized or camera
freezes with card.
■ Card may be corrupted. Format card in camera (see page 39).
■ Use another memory card.
Status Possible solution
Computer does not
communicate with
the camera
■ Insert a charged battery (page 2).
■ Turn on the camera.
■ Make sure the proper USB cable is connected on camera and
computer port (page 15). (If using an EasyShare dock, check all
cable connections. Make sure the camera is seated on the dock.)
■ Make sure the EasyShare software is installed (page 14).
Pictures do not
transfer to computer
■ See EasyShare software Help for details.
Slide Show does not
run on an external
video device
■ Adjust the camera Video Out setting (see page 38).
■ Make sure the external device settings are correct (see the device’s
user’s guide).
Status Possible solution
Picture is not clear ■ To automatically set exposure and focus, press the Shutter button
halfway. When the Ready light turns green, press the Shutter button
completely down to take the picture.
■ Clean the lens (page 66).
■ Make sure camera is not in Close-up mode.
■ Place the camera on a flat, steady surface or use a tripod, especially
in high-zoom settings or in low light.
Status Possible solution