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Troubleshooting
Computer/connectivity problems
Picture quality problems
Status Solution
Computer does not
communicate with
the camera
■ Insert a charged battery (page 1).
■ Turn on the camera.
■ Make sure the USB cable is connected to the camera and the
computer (page 13). (If using an EasyShare dock, check all cable
connections. Make sure the camera is seated on the dock.)
■ Make sure the EasyShare software is installed (page 12).
Pictures do not
transfer to the
computer
■ Click the Help button in EasyShare software.
Slide Show does not
run on an external
video device
■ Adjust the camera Video Out setting (NTSC or PAL, Video Out,
page 34).
■ Make sure the external device settings are correct. (See the
device’s user’s guide).
Status Solution
Picture is not clear
■ To automatically set exposure and focus, press the Shutter button
halfway. When the Ready light turns green, press the Shutter
button completely down to take the picture.
■ Clean the lens (page 56).
■ Make sure the camera is not in Close-up mode if you are more than
21 in. (0.7 m) from your subject.
■ Place the camera on a flat, steady surface or use a tripod (especially
in high-zoom settings or in low light).