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46 www.kodak.com/go/support
Troubleshooting
Computer/connectivity problems
Direct printing (PICTBRIDGE enabled Printer) problems
Memory card not
recognized or camera
freezes with card
■ Card may be corrupted. Format the card in the camera (see
page 41).
■ Use another memory card. Only SD or SDHC Cards are supported.
Cannot find the
desired picture/video
■ To view pictures on a card or in internal memory, see page 19.
Status Solution
Computer does not
communicate with
the camera
■ Turn off the camera, then turn it back on.
■ Make sure the battery is charged and installed correctly (see
page 1).
■ Make sure the KODAK Camera USB Cable, Micro B / 5-Pin is
connected to the camera and the computer (see page 42). Then
turn on the camera.
■ See KODAK Software Downloads at
www.kodak.com/go/camerasw.
Status Solution
Cannot print ■ The camera must be in PTP (not mass storage) mode. Change the
Computer Connection setting (in the Settings menu) to Other
Application (see page 40).
Status Solution