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Troubleshooting
www.kodak.com/go/support
45
Computer/connectivity problems
You cannot take a
picture
■ Turn the camera off, then on again.
■ Depress the Shutter button all the way (see page 6).
■ Insert a new/charged battery (see page 1).
■ Memory is full. Transfer pictures to the computer (see page 39),
delete pictures (see page 23), or insert another card.
Memory card not
recognized or camera
freezes with card
■ Card may be corrupted. Format the card in the camera (see
page 38).
■ Use another memory card. Only SD or SDHC Cards are supported.
Cannot find the
desired picture/video
■ To view pictures on a card or in internal memory, see page 22.
Status Solution
Pictures do not
transfer to computer
■ Make sure the KODAK Camera USB Cable, Micro B / 5-Pin is
connected to the camera and the computer (see page 39). Then
turn on the camera.
■ See KODAK Software Help at www.kodak.com/go/camerasw.
Slide Show does not
run on an external
video device
■ Adjust the camera Video Out setting to NTSC or PAL (see
page 37).
■ Make sure the external device settings are correct. (See the
device’s user guide.)
Computer does not
communicate with
the camera
■ Turn off the camera, then turn it back on.
■ Make sure the battery is charged and installed correctly (see
page 1).
■ Make sure the KODAK Camera USB Cable, Micro B / 5-Pin is
connected to the camera and the computer (see page 39). Then
turn on the camera.
■ See KODAK Software Help at www.kodak.com/go/camerasw.
Status Solution